Principal Consultant

 

Extensive program and change management experience on a wide variety of projects in cross-departmental client environments, both nationally and internationally, leading project teams of 5-20 people. Work included: business case development, business maturity assessments, growth & business model innovation strategies, marketing strategy, marketing transformation, customer analytics, customer journey management, channel management, customer contact center transformation, cross-departmental commercial and technical feasibility studies, definition and negotiation of contracts, redesign of business processes and implementation of decision support technologies